Digital Transformation · UX Research · Strategy

Tech that
works for
real
people.

I bridge the gap between digital systems and the humans who actually use them — grounded in context, built with intention, and designed to last beyond the project.

SYSTEM HUMAN bridged by design
Ramallah, Palestine UN Advisory Board MWC Barcelona Keynote Kofi Annan Changemaker Arabic-first digital experiences Estonia · Geneva · New York · Tunis Low-code · High-impact Ramallah, Palestine UN Advisory Board MWC Barcelona Keynote Kofi Annan Changemaker Arabic-first digital experiences Estonia · Geneva · New York · Tunis Low-code · High-impact

International know-how, grounded locally.

I grew up in Palestine watching the same apps, platforms, and systems that were built for someone else — and noticing how much gets lost in that translation. That curiosity became a career.

I studied Computer Science and International Relations — the first at Birzeit University to combine them — because the people shaping digital systems need to understand the political, cultural, and human contexts those systems operate in.

I've worked with governments, NGOs, startups, and grassroots teams across the Arab region and beyond. The challenge is always different. The principle is always the same: understand the person first, then build the tool.

I'm a Kofi Annan Changemaker, former ITU Generation Connect Youth Envoy, and a consultant who genuinely gets excited about the detail that changes everything.

UX decision log · Arabic-context design
The detail that changes everything
Default (translated)
Full name
Context-aware
Nickname — users smile, completion ↑
Default
Add to favorites
Emotionally resonant
Add to wishes — warmth, not utility
Default
Delivery time: 6:30 PM
Culturally anchored
Arrives before Maghrib — time as lived, not clocked
Default
Error 404 — Not found
Human, forgiving
Sorry, something went wrong — apology = trust

These aren't micro-copy changes. They are the difference between a product that feels foreign and one that feels like it was made for you. This is what Arabic-first UX actually means.

Organizations navigating digital change — and companies who want to truly reach their audiences.

🏛

NGOs & Public Sector

Mission-critical work, limited tech resources. I build systems that fit your reality, not your budget's fantasy.

🌍

Arab-region companies

Products for Arabic-speaking users that go beyond RTL — cultural context, warmth, and trust built in from the start.

Startups & Scale-ups

You have a product. Does it feel right to your users? I research what's missing and translate it into something buildable.

🛡

Rights & Safety orgs

Digital safety isn't an add-on. I help organizations in sensitive contexts build safer, more resilient digital environments.

What I do

I rarely encounter the same challenge twice. But the approach is always the same: understand people, understand context, make the technology fit — not the other way around.

01

Digital Transformation Consulting

Replacing broken workflows with systems that work in your real context. Low-code, practical, built for your team to own after I leave.

02

Arabic-First UX Research

Research and design for Arabic-speaking users. Cultural context, dialect nuance, and human warmth — not just right-to-left layout.

03

Digital Maturity Assessment

A grounded, honest map of where your organization stands digitally — not a generic checklist — with a realistic path forward.

04

Digital Environment Design

Membership systems, dashboards, automations. Designed so your team can manage and evolve them independently.

05

Digital Safety & Policy

For organizations operating in sensitive contexts. Training, guidelines, and policy design with a security and human rights lens.

06

Speaking & Advisory

Keynotes on human-centric tech, youth digital rights, and building products for the Global South. Boards and conferences welcome.

Each project, a different world.

01 GPS-Resilient Garbage Fleet System Palestine · Digital Ops · Low-Code
02 AI Assistant for Levantine Arabic Dialects Levant · UX Research · NLP
03 Gulf Government Digital Maturity Assessment Gulf · Government · UNDP
04 e-Services Accessibility Research Estonia · Accessibility · UX
05 Medical Information Dispatch in Crisis Humanitarian · Crisis Tech
06 Open-Source Maps for Safer Car-Sharing Routes Research · GIS · Safety

On Stage

Speaking & Representation

MWC Barcelona 2024

"Society First: Designing Tech for the Safety & Wellbeing of All Users"

Keynote · GSMA / Telenor / UNICEF

UN Headquarters, New York

Summit of the Future — Closing Remarks on Youth & Digital Empowerment

UN Summit of the Future · 2024

Internet Governance Forum — Riyadh

"AI Governance & Alternative Approaches to Teaching the Next Generation"

IGF 2024

High-Level Meeting — Tunis

Youth Advisory on Learning & Transition to Decent Work in the Arab World

ILO · UNDP · UNESCO · UNFPA · UNICEF · 2024

UNICEF MENA — Amman

Child Rights Stakeholder Engagement — 12 Countries, MENA Region

UNICEF · OHCHR · 2025

ITU Plenipotentiary — Romania

Workshop Facilitator: Youth Engagement in Global Digital Governance

Generation Connect · ITU · 2022

Let's make tech work for your people.

Whether you're an organization navigating digital change, a company wanting to truly connect with Arabic-speaking audiences, or a conference looking for a grounded voice on human-centric technology — I'd love to hear from you.